Karl-Kristopher Tigane April 27, 2023

Are You Still Using FB Messenger, WhatsApp, Viber, or MS Teams in Construction?

Yes, it’s easy to add people to a group chat or send a quick message when something is urgent. But what kind of disservice are you doing to yourself and all other parties involved?

For successful implementation of construction projects, smooth and efficient communication is essential. However, there is a concerning trend where the construction sector uses consumer messaging apps like Messenger, WhatsApp, Viber, and others for project communication.
Let’s discuss some of the main reasons why this can be problematic:

  • Data Security:
    Consumer messaging apps do not provide the necessary level of data security for construction project information. This puts project information at risk and can lead to leaks of confidential data. See seab projektiinfo ohtu ning võib põhjustada konfidentsiaalsete andmete lekkimist.
  • Multitasking as a Daily Routine:
    Consumer messaging apps are not designed to handle the complex communication flows of construction projects, making project information fragmented, hard to find, and organize. The result is wrong decisions, delays, and unpleasant surprises.
  • Insufficient Project Log:
    Standard messaging apps do not allow for a comprehensive audit of what has happened in a project and do not provide a log for tracking changes.
  • Limited File Management:
    Project documentation (files/drawings) often exceeds the file quantity and data volume limitations of consumer messaging apps, significantly reducing the quality of transmitted media (images/videos).
  • Monitoring:
    Consumer messaging apps do not follow standards and measures, potentially putting construction companies at legal risk.
  • Lack of Accountability:
    In Messenger, WhatsApp, and Viber, there is no way to track work processes, tasks, deadlines, or responsibilities, making additional monitoring software necessary for management.
  • Adding and Removing Parties:
    Adding new parties is cumbersome, as they have to go through a history of messages managed across multiple platforms to get up to speed. On the other hand, when a party leaves, important project information may leave with them. Teisalt ka osapoole lahkumisel võib juhtuda, et oluline projektiinfo lahkub koos temaga.

By using consumer messaging apps like FB Messenger, Viber, WhatsApp, and others in construction processes, you are already creating an unsuitable foundation for direct and seamless communication. For this reason, it is essential to choose software specifically designed to cover the basic needs of efficient and secure communication, allowing you to avoid wrong decisions, delays, and unpleasant surprises. At Bildly, we have made it our mission to create a suitable ecosystem for enterprise project communication that supports you on this journey, in a proven manner and style.